It looks like I made the previous post about the wedding dinner a bit prematurely. We had to change our plans because of the way everything was handled by Rio’s personnel. I wanted to leave a couple of lines about the experience with them here.

First of all they were very unresponsive to any questions, be it by email, or phone. I would have to call and ask for menus, whine list and other information 5 or so times before I would get an email. Every time they would promise an email within minutes, or until the end of the day, but it would never be true.

After about a week of frustration I finally got a contract from them for dinner reservation. To my disappointment I found out from the contract that we have a 2 hour limit on the time that we can spend there. It seems they are trying to screw you any way possible for the fact that you’re bringing them a lot of business. That just doesn’t make any sense to me.

I called several other places and the shortest time limit that I found was at least 2.5 hours. So I called back and asked them to extend it to at least 2.5 hours. After 3 day of waiting I received a response saying that it can be easily done, but it will cost me an additional $500. This response is a spit in the face of the customer who wanted to bring them a lot of business and is just plain insulting. I wished them luck in their future endeavors, but said that I’ll have my dinner elsewhere. After all, it’s not like they are the only restaurant in the desert. It’s Las Vegas, for god’s sake!!

We contacted a person in charge or Luxor’s group reservations for Luxor Steakhouse dinner. Every time I talked to her I got a response in the email within minutes after I put the phone down. We selected a pretty good menu with a choice of steak, fish and chicken as entries. We will have a nice wedding cake and a private room in a restaurant of a much higher class then our first choice was, for a bit higher price.

All in all we’re happy with the end result, all contracts are signed, and everything should be final at this point.